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Resume

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Austin E. Davis

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EDUCATION

Ohio University, College of Business | Athens, Ohio                                                                                               

Bachelor of Business Administration, May 2017

Major: Management Information Systems    

 

Certified Scrum Product Owner (CSPO) | Scrum Alliance 2022

 

TECHNICAL SKILLS

HubSpot, ServiceNow, Shopify, Figma, SQL Server, Visio, Active Directory, C#, JIRA Issue Tracking, ASP.NET Development, CSS, HTML, and Tableu Desktop, Salesforce.com

 

EXPERIENCE

Software Product Owner | Denver, Colorado (Remote)                                                                          October 2022 - Present

Pivot Cycles

  • Leads a development team that focuses on providing customer value across the organization

  • Partners with company leaders to develop strategy, solutions, and priority to effectively deliver on customer facing product features

  • Maintains transparency and communicates expectations across five products touching customers and all business departments

  •  Owns  product backlog refinement and sprint planning events focusing on highest impact stories and features

  • Acts as a subject matter expert and cross-functional team member on an agile scrum team

Web Development Project Manager | Tempe, Arizona                                                                         July 2021 - October 2022

Pivot Cycles

  • Lead, built, and managed the development of a global headless eCommerce website

  • Defined and released minimum viable product features for a new website, eCommerce store, and CRM platform (HubSpot Sales/Marketing Hub)

  • Worked alongside web developers, copy writers, engineers, designers, business leaders, and stakeholders to release the most high quality product as possible

  • Built and established a scrum development team, defining best practices, working agreements, and working relationships as a team leader

Senior Business Analyst | Englewood, Colorado                                                                                October 2019 - Present

TTEC

  • Conducts biweekly standups and configuration reviews with IT project management stakeholders

  • Defines and illustrates IT intake processes for implementation into ServiceNow platform

  • Builds and maintains three executive dashboards that measure IT project management key performance indicators

  • Configures, tests, and launches new functionality in the ServiceNow platform through weekly sprints

Business Analyst | Englewood, Colorado                                                                               August 2018 – September 2019

TTEC

  • Reviewed and iterates on functional, and business requirements with client stakeholders and subject experts

  • Gathered and analyzes technical requirements based on client specific business and technical needs

  • Configured ServiceNow SaaS platform to ensure best practices and ensure efficient automated processes

  • Interviewed subject matter experts and documents business needs for enterprise project initiatives

Business Systems Analyst | Valley City, Ohio                                                                        November 2017-August 2018

MTD Products

  • Collaborated and communicated with an agile team to develop and launch effective software platforms 

  •  Lead meetings with business area experts to gather user specific requirements

  • Presented complete sprint items to stakeholders and product owners during sprint reviews

  • Documented requirements, creates user stories, and defines acceptance criteria that meet the business needs

Software QA Analyst | Valley City, Ohio                                                                                  June 2017 – November 2017

MTD Products       

  • Created, and tested hundreds of mobile and browser test cases throughout the software development lifecycle

  • Lead user acceptance testing for a consumer direct e-commerce process that touched all business systems

  • Provided extensive defect write ups resulting in a high-quality software product

Software Tester (Intern) | Valley City, Ohio                                                May – August 2016, December- January 2017           MTD Products

  • Tested required user functionality at all user levels utilizing JIRA Issue Tracking software

  • Developed seven internal training documents for the company wide sales operations team

  • Provided technical support of up to twenty cases per day after the launch of the system

 

LEADERSHIP, AWARDS, AND MEMBERSHIPS

2017 Annual Innovation Award | MTD Products                                                                        June 2017-December 2017

My Dealer Direct Team Member

  • Owned testing portion of an industry first direct to consumer e-commerce project

  • Performed subject-matter expert responsibilities on a project that integrates six enterprise systems

  • Designed and executed system integration, end to end, user acceptance, and regression test suites

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